SHIPPING & RETURNS
I carefully designs and prepares each order in my home studio in Metairie, Louisiana. Orders ship Monday thru Friday 10am - 5pm.
SHIPPING TIME TABLE
My lead for designing and preparing your order is typically 1 to 2 weeks. Your order will ship within 1 business day after it is completed.
All domestic orders are shipped via USPS and UPS. Please note that Birch Designs does not charge a handling fee. All shipping costs are based solely on weight and destination.
Wooden rulers will automatically be shipped via USPS Ground due to the unusual dimension and cost, unless a different shipping option is selected. At this time this is the most cost effective option that we have.
Please ensure your delivery details are correct as Birch Designs is not liable for any loss or delivery to incorrect addresses. We take the utmost care to ensure that your ruler is packaged to arrive undamaged at your home. In the rare event your ruler is damaged please contact us immediately.
If your order is time sensitive, we strongly encourage you to select a UPS shipping method for a guaranteed arrival date or email firstname.lastname@example.org for further assistance.
Returns are excepted for any rulers that are not personalized. We have a 30 day return policy on non-personalized rulers.
Personalized rulers can not be returned for a refund but we will be happy to make any changes or correct any mistakes free of charge.